Frequently Asked Questions (FAQ)
Welcome to the House My Pet FAQ page! Here you'll find answers to the most common questions about using our platform, whether you're a pet owner seeking services or a pet business looking to connect with new clients
General Questions about House My Pet
What is House My Pet?
House My Pet is a nonprofit organization dedicated to improving the welfare of animals in care by connecting pet owners with trusted, compassionate service providers. Our platform offers pet sitters, walkers, groomers, trainers, and more, all while promoting safety, quality care, and animal welfare. We are committed to building a trusted community where pet owners and service providers can collaborate with peace of mind.
How does House My Pet work?
House My Pet allows pet owners to search for and connect with verified pet care providers in their area. Pet businesses can create profiles, showcase their services, and be part of a growing community that prioritizes the well-being of animals. As a nonprofit, our focus is not just on connecting pet owners with services, but also on ensuring high standards of care and supporting animal welfare initiatives. We encourage feedback and transparency to build trust within our community.
Is House My Pet a nonprofit organization?
Yes, House My Pet is proud to be a nonprofit organization. Our mission is centered around the welfare and protection of animals in care. We’re not driven by profit but by the desire to create a safer and more compassionate space for pets and their owners. Every effort we make is to enhance the well-being of animals and support ethical and responsible pet care providers.
What makes House My Pet different from other platforms?
Unlike other platforms, House My Pet is a nonprofit organization focused solely on animal welfare and care standards. We go beyond just listing services—we actively work to ensure that all pet care providers are verified, trustworthy, and committed to ethical practices. Additionally, we promote transparency by allowing pet owners to share feedback and reviews, ensuring that only the best, most responsible providers are part of our community.
How does House My Pet ensure the safety and quality of pet care providers?
At House My Pet, we take safety and quality very seriously. Every pet care provider listed on our platform undergoes a manual verification process. We perform extensive research on each application submitted, which includes reviewing their credentials, experience, and background checks such as DBS (Disclosure and Barring Service). We go the extra mile to ensure that every provider is trustworthy and aligned with our nonprofit mission of animal welfare. This thorough vetting process helps create a safe, reliable community for both pet owners and service providers. Additionally, we encourage continuous feedback and reviews from users to maintain our high standards.
How can I support House My Pet’s mission?
As a nonprofit organization, we rely on the support of our community to achieve our goals. You can help by donating to support our animal welfare initiatives, sharing our platform with pet owners and businesses, or collaborating with us as a partner. Every little bit helps to build a safer and more compassionate world for animals in care. Visit https://www.housemypet.com/Donate to learn more about how you can contribute to our mission.
How does House My Pet use donations?
Since we’re a nonprofit, all donations go directly towards supporting our mission. This includes maintaining our platform, expanding our animal welfare programs, and ensuring that we can continue to verify and support ethical pet care providers. Every donation helps us protect more animals and create a stronger, more responsible pet care community.
For Pet Owners
How do I find a pet service provider?
Finding a reliable pet care service on House My Pet is easy and stress-free. Simply visit our Directory and follow these steps:
1. Search: Use our search bar to find pet care services by location or service type.
2. Browse: View the profiles of verified pet care service providers, each showcasing their experience and services.
3. Contact: Reach out to providers directly through our platform for quotes and inquiries.
Each provider is manually verified, ensuring that they meet our high standards for animal care and align with our nonprofit mission. As we continue to grow, we aim to offer even more features to help you find reliable pet care quickly and efficiently.
How do I use the Job Board?
1. Create a Job Post: Outline your pet care needs, including specifics like location, dates, times, and any special requirements.
2. Review Responses: Only registered and verified pet businesses can apply for jobs. You'll receive applications from interested providers.
3. Select a Provider: Choose the best match based on their profile, reviews, and communication.
What does the verified badge mean?
The verified badge indicates that a pet service provider has been thoroughly vetted and approved by House My Pet. This badge ensures that you are connecting with trusted and reliable professionals.
Can I leave a review for a pet service provider?
Absolutely! We encourage pet owners to leave reviews for the services they use. Your feedback helps other pet owners make informed decisions and helps businesses improve their services.
How do I leave a Google review for a pet business on House My Pet?
Leaving a Google review for a pet business on House My Pet is easy! Here’s how:
1. Sign into your House My Pet account
- Go to the Directory Page.
- Type the business name in the "Look Up Member" search bar to find the pet business you’d like to review.
2. Go to the Business Profile
- Once you’ve found the business, click on its profile.
3. Scroll to the Bottom
- Scroll all the way to the bottom of the business’s profile page.
4. Click "Add Review"
- If the business is registered on Google, you’ll see an "Add Google Review" button at the bottom of the profile. Click on it to leave your Google review and rate their service.
5. Submit Your Review
- Write your review, select your rating, and hit submit. Your feedback helps other pet owners find trusted services!
For Pet Businesses
How do I get my business listed on House My Pet?
1.Register
Sign up as a pet business and create your business profile.
2. Verification Process: To become a trusted member of our community, your business undergoes a thorough verification process. This includes checks for credibility, which may involve reviewing your social handles, website, customer reviews, and requesting additional information such as insurance, licenses, or other relevant credentials. We also verify the identity of the business owner.
3. List: Once approved, your business will be listed with a verified badge, showcasing your commitment to quality and trustworthiness within our community.
What information should I include in my profile?
Include detailed information about the services you provide, your experience, and what makes your care unique. Adding high-quality photos and any relevant qualifications can help build trust with potential clients. Customer reviews are also a great way to show the quality of care you offer.
How do I respond to job postings?
Visit our Job Board regularly to see the latest job posts from pet owners. If you find a job that fits your skills and services, you can contact the pet owner directly through our platform to offer your services.
How can I stand out on House My Pet?
Earning positive reviews, keeping your profile up-to-date, and responding promptly to inquiries can help you stand out. Offering promotions to first-time clients can also attract more business.
How do I add Google reviews to my profile on House My Pet?
To add your Google reviews to your House My Pet profile, follow these steps:
1. Find Your Google Place ID
Your Google Place ID is required to sync your Google reviews. Here’s how to find it:
- Log into your House My Pet account.
- Go to "My Account", then "My Business".
- Scroll down to the Google Reviews section.
- Use the Google Place ID Finder tool (it looks like a Google Map).
- In the map's search bar, type your business name and location (city/region).
- If your business is listed on Google, your Place ID will appear. Copy this ID.
2. Add Your Place ID
- Paste your Place ID into the input box above the Place Finder tool.
- Click the 'Add Reviews' button
If your business name on Google matches your House My Pet business name, your reviews will sync up immediately.
Note: If your business names don’t match, update your business name in the "Business Details" section.
Safety and Trust
How do you ensure the quality of pet service providers?
At House My Pet, every pet care provider goes through a thorough, manual verification process. We carefully review their experience, qualifications, and any other relevant information to ensure they meet our high standards for safety and care.
What should I do if I have an issue with a pet care provider?
If you experience any problems with a pet care provider, please let us know right away. We are dedicated to addressing concerns and maintaining the trust and safety of our community. You can contact us, and we’ll work to resolve the issue as quickly as possible.
How can I get in touch with House My Pet for further help?
You can reach us by using the contact form on our website or by emailing us directly at support@housemypet.com. We’re here to assist with any questions or concerns!
Thank you for choosing House My Pet!
Contact Us
Can't find what you are looking for? Submit a support request and we will get back to you ASAP