Become a registered pet business  
Become a registered pet business  



TERMS AND CONDITIONS

www.housemypet.com
Effective date: 1st June 2021



1. Introduction

Welcome to www.housemypet.com (“Site” or “Website”).

This website is owned and operated by House My Pet Ltd. from England, the United Kingdom. Throughout the Site, the terms “we”, “us”, “platform”, “House My Pet” and “our” refer to House My Pet Ltd. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, you (“User”, “Pet Owners” or “Pet Service Providers”) engage in our “Service” and agree to be bound by the following terms and conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, users, and/ or contributors of content.

PLEASE READ THE FOLLOWING TERMS AND DISCLAIMERS CAREFULLY BEFORE USING THE SERVICES. IF YOU DO NOT AGREE WITH THESE TERMS, OUR PRIVACY POLICY, OR ANY OTHER OF OUR POLICY, YOU SHOULD NOT USE THE SERVICES.

2. House My Pet - General Information

2.1 About. House My Pet is a pet business directory where professional pet business's like dog walkers, pet sitters, home boarders, groomers, animal behaviourists, trainers, holistic therapists, pet photographers, pet transport and fostering can list their business either for free or by purchasing our membership packages. To find out more information about what we do, please refer to our website.

2.2 Sole discretion. We reserve the right to add/discontinue any product or service anytime at our sole discretion.

3. Eligibility

House My Pet pet directory is strictly limited for professional pet businesses only. Professional pet businesses are defined in section 5 of these terms and conditions. In the event we discover that you are not a professional pet business owner, we reserve the right at our absolute discretion to delete your profile, block your accesss and cancel the subscriptions with no obligation of refunds. The platform is free to use for Pet owners. All Pet businesses must register as a member to get listed.

4. Responsibility and Risk

House My Pet does not take responsibility for businesses/pet service providers posted in the directory and it only acts as a directory. Pet Service Providers update their information under their sole discretion. House My Pet is not held responsible for any undesirable outcomes with pet sitters, advertisers or affiliates listed on House My Pet. Nor does an enhanced listing mean an endorsement of pet sitting service from House My Pet. As a pet owner, you must use House My Pet at your own risk.

5. Compliance

5.1 By accessing and using our Services, you certify that you:

  • Are 18 years of age or older, and;
  • will comply with all laws and ordinances applicable to your activities conducted through the Website. For Pet Owners, this means, among other things, that you will ensure that your pets are vaccinated and licensed as required by local law. For Pet Service Providers, this includes that you are legally eligible to work in the jurisdiction where you provide Pet Services, you have complied and will comply with all federal, state, county, municipal and other laws, statutes and ordinances that are applicable to you, and you have obtained all business licenses, permits, and fulfilled any other necessary requirements to legally provide the Pet Services. You acknowledge that we are entitled to rely on these commitments, and are not responsible to ensure that all users have met these eligibility conditions.

6. Payments, Cancellations, Memberships and Subscriptions

6.1 Subscriptions

  • Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis. Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription. Some of our services our offered for free on basic membership while we also offer premium listings for £10.99 per month or £99 p.a. Please note that these prices are an introductory offer for the 1st year and are subject to change at our sole discretion.
  • You agree to pay the membership fees payable by you at the rate offered at purchase time every month/or annually depending upon the plan selected to access the directory site.
  • All subscription fees are non-refundable unless provided by us under exceptional conditions.
  • House My Pet in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

6.2 Monthly Payment Plan Memberships

Our monthly memberships allows payments to be made every month during the duration of the membership term. You understand and agree that you have committed to a contract. And you agree to membership fees payable by you at the rate offered at purchase time every month for a period of 12 months to access the directory site for a period of 1 year if you purchase any 1 year duration payment plan membership.

6.3 Cancelling a Monthly Payment Plan Membership

  • You understand that you are able cancel your membership in the first 30 days for a full refund - as per our 30-day Moneyback Guarantee. Please email support@housemypet.com to cancel.
  • You understand that should you cancel your membership outside of the first 30 days, you agree to pay a cancellation fee equal to the total value of 3 monthly payments or the remaining value of your contract and calculated as [remaining months] x [monthly payment], which ever is lesser. Any existing discounts will continue to apply.
  • You understand you are able to upgrade to the yearly plan and agree to pay the membership fees in full for access to the directory site for a period of 1 year according to the pan you choose at the time of purchase.

6.4 Yearly Payment Plan Memberships

You agree to pay the membership fees in full for access to the directory site for a period of 1 year according to the plan you choose at time of purchase.

6.5 Cancellation Yearly Payment Plan

You understand that you are able cancel your membership in the first 30 days for a full refund - as per our 30-day Moneyback Guarantee. Please email info@housemypet.com to cancel.

You understand that should you cancel your membership outside of the first 30 days, no refund will be provided You understand if you upgrade from the monthly plan to the yearly plan, no refund will be provided.

6.6 Refunds

We offer a 30 day money back guarantee if you cancel your monthly or annual membership in the first 30 days. No refunds will be offered after the elapse of first 30 days. To cancel a subscription, please email support@housemypet.com. No refund will be offered if you upgrade from monthly to annual subscription.

You understand and accept that the acceptance/offering/rejection of a refund is the sole discretion of House My Pet.

6.7 Membership

Members must be at least 18 years old to be eligible for the membership. Your Membership is non-transferable. You must not share your username and password with anyone else or allow anyone else to access the Site using your username and password.

You are responsible for every use of the Site that occurs in conjunction with use of your username and password. You must use reasonable efforts to keep your username and password confidential. You must notify us as soon as you become aware of any unauthorised use of your membership, username or password.

Membership is based on periodic subscription fees which are detailed on the Site's sign up page. Your membership, or access to Content and areas of the Site, will be suspended or cancelled if we do not receive the fees for your subscription type.

6.8 Refusal, suspension or termination of Membership

We may at our discretion, immediately restrict, suspend or terminate your membership and access to the Site if we consider you in breach of these Membership Terms, any other Site rules, or applicable law. We reserve the right to refuse membership in our discretion (examples include previous breaches of membership terms on any of our websites and previous utilisation of the Site's “Moneyback Guarantee”).

7. Payment Methods

We accept all major payment methods which include:

    You agree to use the Site and the Services only for purposes that are permitted by these Terms and in compliance with all applicable laws, regulations, and generally accepted practices or guidelines in the relevant jurisdictions. You may only use the Site and Services for your non-commercial, non-exclusive, non-assignable, non-transferable, and limited personal use, and no other purposes.
  • Visa (credit and debit cards)
  • MasterCard (credit and debit cards)
  • Any other payment method displayed on our Site.

We reserve the right to add or change our payment methods at sole discretion anytime.

8. Pricing Policy

Prices shown on the Site are in GBP Pounds. Sometimes we need to make changes to the price of some of our services. When this happens, we'll update the prices on our website and the new price shall apply to your next service.

9. Permitted use

You agree to use the Site and the Services only for purposes that are permitted by these Terms and in compliance with all applicable laws, regulations, and generally accepted practices or guidelines in the relevant jurisdictions. You may only use the Site and Services for your non-commercial, non-exclusive, non-assignable, non-transferable, and limited personal use, and no other purposes.

You will not (and will not attempt to):

  • Access any of the Services by any means other than through the interface that is provided by House My Pet;
  • Gain unauthorised access to House My Pet's computer system or engage in any activity that interferes with the performance of, or impairs the functionality or security of the Site, the Services, House My Pet's networks, and computer systems;
  • Access any of the Site or the Services through any automated means or with any automated features or devices (including use of scripts or web crawlers);
  • Access or collect any personally identifiable information, including any names, email addresses or other such information for any purpose, including, without limitation, commercial purposes;
  • Reproduce, duplicate, copy, sell, trade, or resell any aspect of the Site or the Services for any purpose; and
  • Reproduce, duplicate, copy, sell, trade or resell any products or services bearing any trademark, service mark, trade name, logo or service mark owned by House My Pet in a way that is likely or intended to confuse the owner or authorised user of such marks, names or logos.

10. Relations with others

You will endeavour to work considerately and respectfully with all those you come into contact with at House My Pet. You will respect diversity, different roles and boundaries, and avoid giving offence. You recognise that the roles of members within House My Pet are different, and you will seek to understand and respect the difference between these roles. You will seek to support and encourage all those you come into contact with at House My Pet.

11. Limited License and Site Access; Acceptable Use

You may not: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert any of the contents of this Site not intended to be so read; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site in any form or by any means; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

You use this Site at your own risk. You agree that you will be personally responsible for your use of this Site and all of your communication and activity on this Site. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

12. Pet Owner and Pet Service Provider obligations

If you are a Pet Owner, you agree to the following:

  • You shall abide by any agreement reached between you and the Pet Service Provider including in particular the cancellation policy.
  • You shall provide all relevant information to any Pet Service Provider you are dealing with including, but not limited to, the following:
    • Medical conditions or nutritional needs of your pet; and
    • Unusual behavioural or similar issues including details of previous incidents of behaviour which is unusual or dangerous (including urinating or defecating indoors).
  • You must allow the Pet Service Provider at their request to visit and/or inspect your pet before commencing their Pet Service Provider Services.
  • If your pet is a dog, it is not subject to any control order or of a breed subject to the Dangerous Dogs Act 1991 or any other equivalent legislation and that you are in compliance with any other applicable law or regulation.
  • You shall ensure that your pet is of good health, has been vaccinated and that all precautions for flea, parasite and other transmittable diseases have been taken.
  • If you do not collect your pet from the Pet Service Provider at the end of the Pet Service Provider Services or if you did not provide the Pet Service Provider with the necessary details to allow them to perform the Pet Service Provider Services, then the Pet Service Provider shall be entitled to place your pet into alternative accommodation. You will be fully responsible for the costs of any such arrangements.

13. Accounts, Registrations, and Passwords

If you use this Site and such use requires setting up an account and/or password(s), you are solely responsible for maintaining the confidentiality of your account and password(s) and for restricting access to your computer. If you open an account, register, or otherwise provide us with any information, you agree to provide us with current, complete, and accurate information as requested by any forms. House My Pet is not responsible for any errors or delays in responding to any inquiry or request caused by any outdated or incorrect information provided by you or any technical problems beyond the control of House My Pet. You acknowledge and agree that any login, identifier, or password issued in connection with this Site (each a "Password") is confidential information and must be kept secure. You may not disclose such a Password to another person or entity or permit another entity to access the Site using such a Password. You must notify House My Pet immediately of any breach of security or unauthorised use of your account. House My Pet cannot be responsible and disclaims all liability in connection with, the use of any information that you post or display on this Site.

14. Intellectual Property Rights

Your use of the Site and its contents grants no rights to you concerning any copyright, designs, and trademarks and all other intellectual property and material rights mentioned, displayed, or relating to the Content (defined below) on the Site. All Content, including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site, are protected by national intellectual property and other laws. Any unauthorised reproduction, redistribution or other use of the Content is prohibited and may result in civil and criminal penalties. You may use the Content only with our prior written and express authorization. To inquire about obtaining authorization to use the Content, please contact us at support@housemypet.com

In addition to the intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio, or text on the Site.

15. Monitoring Activity

House My Pet has no obligation to monitor this Site or any portion thereof. However, we reserve the right to review any posted content and remove, delete, redact or otherwise modify such content, in our sole discretion, at any time and from time to time, without notice or further obligation to you. House My Pet has no obligation to display or post any content. House My Pet, subject to the Privacy Policy reserves the right to disclose, at any time and from time to time, any information or posted the content that it deems necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request.

16. Disclaimer

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, House My Pet EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING ANY (A) WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE AS TO THE SITE AND ITS CONTENT, INCLUDING THE INFORMATION, DATA, SOFTWARE, OR PRODUCTS CONTAINED THEREIN, OR THE RESULTS OBTAINED BY THEIR USE OR AS TO THE PERFORMANCE THEREOF, (B) WARRANTIES OR CONDITIONS ARISING THROUGH COURSE OF DEALING, AND (C) WARRANTIES OR CONDITIONS OF UNINTERRUPTED OR ERROR-FREE ACCESS OR USE. THE SITE AND ALL CONTENTS THEREIN AND COMPONENTS THEREOF ARE PROVIDED ON AN “AS IS” BASIS AND YOUR USE OF THE SITE IS AT YOUR OWN RISK.

17. Not a Service Provider For Pets

You fully understand and accept that House My Pet is not a service provider for pets but only acts as a platform that enables Pet Service providers to offer services directly to Pet owners. We make no representations or warranties about the quality of boarding, pet sitting, pet walking, house sitting, transportation, or other services provided by Service Providers, or about your interactions and dealings between Pet Owners and Pet Service Providers. We neither employ, recommend or endorse Service Providers or Pet Owners, nor will we be responsible or liable for the performance or conduct of Service Providers or Pet Owners, whether online or offline. We conduct an initial review of Service Provider and Pet Owner profiles and we facilitate background checks, but, except where explicitly specified in these Terms (and then only to the extent specified), do not otherwise screen Service Providers or Pet Owners. Pet Owners should exercise caution and use their independent judgment before engaging a Service Provider, providing Pet Services, or otherwise interacting with users via the Service. Pet Owners and Service Providers are solely responsible for making decisions that are in the best interests of themselves and their pets. For example, each user of the Service is responsible for keeping current his or her own pet's vaccinations, and we will have no liability for anyone's failure to vaccinate his or her pet.

We hereby expressly disclaim, and you (including both Pet Owners and Pet Service Providers) hereby expressly release us from, any and all liability whatsoever for any controversies, claims, suits, injuries, loss, harm and/or damages arising from and/or in any way related to your interactions or dealings with other users and the acts and/or omissions of Per Service Providers and Pet Owners, whether online or offline. You acknowledge and agree that YOUR USE AND/OR PROVISION OF PET SERVICES IS AT YOUR SOLE AND EXCLUSIVE RISK AS THESE SERVICES ARE BEING PROVIDED BY PET SERVICE PROVIDERS ON “AS IS” BASIS.

18. Limitation of Liability

You agree that in no event shall House My Pet be liable to you, or any third party, for any lost profits, incidental, consequential, punitive, special, or indirect damages arising out of or in connection with the Site or the Terms and Conditions, even if advised as to the possibility of such damages, regardless of whether the claim for such damages is based in contract, tort, strict liability or otherwise. This limitation on liability includes, but is not limited to, any (i) errors, mistakes, or inaccuracies in any Content or for any loss or damage of any kind incurred by you as a result of your use of or reliance on the Content; (ii) the transmission of any bugs, viruses, Trojan horses or the like which may infect your equipment, failure of mechanical or electronic equipment; (iii) unauthorised access to or use of the Site or House My Pet' secure servers and/or any personal information and/or financial information stored therein; or (iv) theft, operator errors, strikes or other labor problems or any force majeure.

19. Evaluation of Services

Pet Owners are Solely Responsible for Evaluating Service Providers. Pet Owners are solely responsible for evaluating the suitability of Service Providers for the Pet Services they offer to provide. Though we offer a limited review of applications to become Service Providers and facilitates Service Provider background checks conducted by a third party, any such screening is limited, and we do not warrant that any such screen is accurate, complete, conclusive or up-to-date. Similarly, we do not endorse reviews of Pet Service Providers by other Pet Owners that may be available via the Service, and we make no commitments that such reviews are accurate or legitimate.

20. Indemnification

You agree to indemnify and hold House My Pet and its subsidiaries, affiliates, officers, directors, agents, and employees, harmless from and against any suit, action, claim, demand, penalty or loss, including reasonable attorneys' fees, made by or resulting from any third party due to or arising out of your use of the Site, breach of the Terms and Conditions or the materials it incorporates by reference, or your violation of any law, regulation, order or other legal mandates, or the rights of a third party.

21. Governing Laws

These Terms and Conditions are governed by and shall be construed in accordance with the laws of England and Wales.

22. Children

If you use or engage with the website and are under 18 years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the website, you also acknowledge and agree that you are permitted by your jurisdiction's applicable law to use and/or engage with the website.

23. Privacy & Cookies

For more information on how we collect your information and cookies, please refer to our Privacy Policy and Cookie Policy.

24. Changes

We reserve the right to update and revise these Terms and Conditions at any time. You will know if these Terms and Conditions have been revised since your last visit to the website by referring to the "Effective Date of Current Policy" date at the top of this page. Your use of our Site constitutes your acceptance of these Terms and Conditions as amended or revised by us from time to time, and you should, therefore, review these Terms and Conditions regularly.

25. Electronic Communications

When you visit the Site or send us e-mails, you are communicating with us electronically. In so doing, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication is in writing.

26. Severability

If any of these Terms and Conditions shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining terms or conditions.

27. Assignment

We shall be permitted to assign, transfer, or subcontract our rights and obligations under these terms without your consent or any notice to you. You shall not be permitted to assign, transfer, or subcontract any of your rights and obligations under this agreement.

28. Force Majeure

House My Pet is not liable for any delays caused by circumstances beyond House My Pet's control, e.g. general labor dispute, extreme weather, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above.

29. Entire Agreement

These Terms and Conditions set forth the entire understanding and agreement between you and House My Pet concerning the subject matter herein and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written concerning the Site. A printed version of these Terms and Conditions and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved. You may not assign the Terms and Conditions, or assign, transfer or sublicense your rights therein. A failure to act concerning a breach by you or others does not waive House My Pet's right to act concerning subsequent or similar breaches.

30. Term and Termination

This agreement becomes effective the date that you first access the Site and remains effective until it is terminated consistent with its terms. Violations of this agreement may result in the immediate termination of this agreement and denials or terminations of your access to the Site. Such restrictions may be temporary or permanent. Upon termination, your right to use this Site shall be revoked. All disclaimers, limitations of liability, indemnities, and rights of ownership and licenses to House My Pet shall survive any termination.

31. Contact Us

For any questions, complaints, and queries or to report any violations, kindly send an email on support@housemypet.com